Primary Care Frequently Asked Questions


Can I contact you by e-mail with my questions?

At this time OhioHealth Primary Care and Pediatric Physicians, formerly Delaware Primary Care, cannot accept or respond to email requests.


Do you have financial assistance plans?

If you are in need of financial assistance, please contact our Central Billing Office to request a financial aid application. Their number is (740) 615-1324.

 

Do you require co-payments?

Co-pays are required to be paid at the time service is rendered. An additional billing fee of $15.00 may be charged if a co-payment is not paid at the time of service.


If OhioHealth Primary Care and Pediatric Physicians makes a specialty referral for me, what instructions do you have for me?

Please contact your health insurance carrier regarding the policies surrounding referrals and prior authorizations. Each carrier’s policies are varied on what they require for a referral from your primary care physician. If our physicians determine that you need to see a specialist, our staff will generate the required authorization. It is important that both you and our staff are aware of your insurance company’s requirements.

 

Is OhioHealth Primary Care and Pediatric Physicians affiliated with a hospital?

OhioHealth Primary Care and Pediatric Physicians is part of the OhioHealth family of physicians, practicing with Grady Memorial Hospital in Delaware, Ohio.  Grady Memorial Hospital is known for providing personal, compassionate care in a community setting to residents of Delaware County for more than 100 years.

What are your billing requirements?

Please review our financial policy discussed in the patient information section.

What is your cancelled appointment policy?

If you must cancel your appointment, we’ll be happy to reschedule at a more convenient time. We ask you to give us 24 hours advance notice for a cancellation.

What should I bring to my appointment?

To insure that insurance claims are being processed correctly and that we are up to date on any changes in your treatment plans being administered by another provider, please bring the following items to each office visit:
  • Current insurance card(s)
  • Co-payment (if required)
  • Photo ID
  • All current medications and dosing instructions (actual prescription bottles are preferred)
  • Over-the-counter supplements or vitamins (actual bottles are preferred)


What should I do if your office is closed and I need medical care?

We understand emergencies arise when the office is closed. If you are a current patient and need to reach someone with an urgent medical problem, please call our office number at (740) 615-0500 and our answering service will assist you. Routine matters such as prescription refills or appointment requests should be addressed during normal business hours. OhioHealth Primary Care and Pediatric Physicians physicians are on call 24 hours daily.

What should I do if I have questions about my bill?

To pay your bill online for a visit to our office after April 8, 2015 go to the OhioHealth Online Bill Pay webpage.


To pay your bill online for a visit to our office before April 8, 2015 go to www.OPGPatientAccess.com

Will you be able to see me in the hospital?

Your doctor wants the best care for you while you are in the hospital. Typically our facility refers you to a team of specialists called “hospitalists.” A hospitalist specializes in hospital medicine and he/she will coordinate your care during your stay.
  • Upon admission to Grady Memorial Hospital, a Grady hospitalist will consult with your doctor about important issues related to your care, including your medical history, diagnosis, medicines, and any follow-up plans prescribed when you go home.
  • If tests are run while you’re in the hospital, your hospitalist will review the results with family doctor and discuss treatment options.
  • After your stay, family doctor will resume responsibility for your medical care.